HESK is free, PHP-Based Help Desk Software that runs with MySQL database, allowing you to quickly and easily set up a Web-based ticket support system (help desk) for your Web site.
Once HESK is installed for your Web site, your customers will be able to quickly and easily submit support tickets, while your staff will benefit from an easy-to-use Web interface to help you better manage customer support requests.
You'll love HESK—users say they like this script because it is so easy to use, simple, secure and a FREE alternative to commercial (read $200+) Help Desk Software. HESK also comes with a simple install script that takes care of your database setup, helping you get your help desk up and running quickly and with very little effort.
HESK: All the benefits of expensive commercial
Help Desk Software, at none of the cost:
- Unlimited administrators and staff
- Unlimited categories
- Canned responses
- File attachments
- Fully-featured knowledgebase (articles, categories, search...)
- Custom fields in the "Submit a ticket" form
- Anti-SPAM checks when submitting a ticket
- Powerful ticket search functions
- E-mail notifications of new tickets and replies
- User ratings for staff replies and knowledgebase articles
- Autoclose ticket functionality after X days
- Easy-to-use Web interface
- Easy translation for any language
- ... And much more!
Requirements
HESK will work on any server that has a working installation of PHP 4.3.2 or newer and MySQL 4.0 or newer.
HESK Hosted Help Desk
Don't want to worry about installation, software updates, bandwidth, server reliability ...? Have HESK hosted remotely on a HESK.com server!
Learn the benefits of this exclusive offer here: Hosted Help Desk
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